Política de envío
Shipping Policy
Order Processing
All orders are processed after payment confirmation.
Because all Ausban garments are custom-made and produced per order, each order requires a production period before shipping.
Production times may vary depending on the quantity, customization, and order volume.
Orders are not processed, produced, or shipped on weekends or holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
International Shipping
All international orders are shipped exclusively via DHL Express.
Because all Ausban pieces are customized and produced per order, delivery times are divided into two stages: production time and shipping time.
Once production is completed and the order has been shipped, international delivery typically takes between 20-30 business days, depending on the destination country and DHL logistics.
Shipping times refer only to transit time and do not include the production time of the garments.
Shipping rates are calculated at checkout or communicated directly before shipment.
Customs duties, taxes, or import fees are not included and are the responsibility of the customer.
Ausban is not responsible for delays caused by customs clearance, international logistics, or DHL operations.
All international sales are considered final sale.
Shipping Within Peru
Orders within Peru are shipped using:
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Shalom
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Olva Courier
Customers may choose the courier depending on availability and destination.
Delivery times depend on the courier and the destination city.
Shipping costs are calculated based on location and courier rates.
Once the package has been handed over to the courier, Ausban is not responsible for delays or delivery issues caused by the carrier.
Delivery Issues & Responsibility
Please ensure that all shipping information is correct at checkout.
Ausban is not responsible for lost, delayed, or misdelivered packages caused by incorrect shipping information provided by the customer.
If a package is marked as delivered by the courier but not received, the issue must be resolved directly with the carrier.
Damaged Packages
If your order arrives with visible damage:
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Notify us immediately on the same day of delivery
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Include photos of the package and the product
Our team will assist in evaluating the case with the courier.
Contact Information
For any shipping-related questions, please contact us at:
Shipping Address – Peru
📍 Galería Bélgica – Store #204
Peru
