Refund policy

Returns, Exchanges & Refund Policy

Made-to-Order Products

All Ausban garments are made-to-order and customized according to each customer's request.
Because of the nature of our production process, items are manufactured specifically for each order once payment is confirmed.

By completing a purchase, the customer acknowledges and agrees that their order will enter production and cannot be cancelled, modified, or refunded once production has started.

Strict No Refund Policy

Ausban maintains a strict no-refund policy.

All purchases made through our website, social media, or physical store are final and non-refundable.

Under no circumstances will monetary refunds be issued, including but not limited to:

  • Change of mind

  • Incorrect size selection

  • Shipping delays

  • Customs processing times

  • Dissatisfaction with style preference

  • Incorrect address provided by the customer

By placing an order, the customer fully agrees that refunds are not available and waives the right to request a refund through the payment processor.

International Orders – Final Sale

All orders shipped outside of Peru are considered final sale.

Due to international shipping logistics and the custom production of our garments, the following conditions apply:

  • No returns

  • No exchanges

  • No refunds

Customers are responsible for reviewing sizes, colors, quantities, and customization details before placing an order.

Ausban is not responsible for delays caused by international shipping carriers, customs inspections, or import procedures.

Exchanges in Peru (Case-by-Case Review)

For purchases made within Peru, exchange requests may be submitted under the following conditions:

  • The request must be made within 3 days of receiving the product.

  • The item must be unused, unworn, and in perfect condition.

  • The item must include original packaging and tags.

All exchange requests are reviewed individually based on the order details.

Ausban reserves the full right to approve or deny any exchange request at its sole discretion.

Approval of an exchange is not guaranteed.

No refunds will be issued under any circumstances.

Damaged, Defective, or Incorrect Items

Customers must inspect their order immediately upon delivery.

If an item arrives damaged, defective, or incorrect, the customer must notify us on the same day of delivery.

The request must include:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

After review, Ausban may offer a replacement of the same item, depending on availability and verification of the issue.

Refunds will not be issued under any circumstances.

Failure to report the issue within the required timeframe may result in the request being denied.

Non-Returnable Items

The following items cannot be returned, exchanged, or refunded:

  • Custom-made or personalized garments

  • Items purchased during promotions or sales

  • Discounted items

  • Gift cards

  • International orders

All promotional or discounted purchases are considered final sale.

Chargeback & Payment Dispute Policy

By completing a purchase, the customer acknowledges and accepts this policy in full.

Customers agree that initiating a chargeback or payment dispute for reasons covered by this policy constitutes a violation of the purchase agreement.

Ausban reserves the right to provide this policy, order confirmation, and tracking information as evidence in any payment dispute or chargeback investigation with payment processors such as Shopify Payments, Stripe, PayPal, or credit card providers.

How to Report an Issue

To submit a request or report an issue, please contact us at:

📧 info@ausbanblanks.com

Include the following information:

  • Order number

  • Description of the issue

  • Photos of the product (if applicable)

Our team will review the request and respond if applicable.

Physical Store Address (Peru)

📍 Galería Bélgica – Store #204
Peru

Policy Acceptance

By placing an order through our website, social media channels, or physical store, the customer confirms that they have read, understood, and accepted this Returns, Exchanges & Refund Policy in full.

Ausban reserves the right to update or modify this policy at any time without prior notice.